FAQ'S - Movers & Groovers

Questions to Ask a Moving Company before Hiring

1        Are you Licensed, What’s your Operators ID #?
The moving company should have a registration number with State Motor Carrier
Department for instate moves and with the Federal Motor Carrier Safety Administration (FMCSA)
if moving out of state. Movers & Groovers Operator Id #’s are PSC9763, MC604863, USDOT 01641853. We are fully
licensed per state and federal guidelines.

2        Rates and Estimates
Ask the company what there rate is; some companies charge based on weight and others will charge a per hour rate.
Movers & Groovers charge by the hour, rates depend on number of men needed.

3        Subcontractors
Some of the larger movers subcontract to a smaller company. If this is the case with the company you are thinking of
using, ask for the subcontractor’s name and if the company uses several subcontractors, ask for a complete list. If the
mover is uncertain, ask them to find out and get back to you. This information should be readily available and should not
be withheld. Movers & Groovers does not subcontract out

4        Additional Fees
Find out if there are any additional fees or when additional fees apply. Some companies will charge extra for awkward
items, or if the destination does not have easy access, or if the load has to be hand-carried over a certain distance. To
avoid such costs, note any larger items and pre-arrange where the truck can park, if there are any stairs, and if you are
moving to a condo or high-rise, investigate any possible obstructions such as elevator usage and load restrictions.
These extra charges are called flight charges and long carry charges and they should be discussed with your mover
ahead of time. If you're well organized, have arranged for parking and elevator usage, these charges should not apply.
If your old or new residence is not accessible for a large carrier truck or van, you may need to have the mover arrange
for a shuttle service, which will also incur additional costs. Movers & Groovers discloses all additional fees.

Additional costs may also include fuel surcharges or transportation surcharges if you are moving to a remote area. In
addition, if your belongings cannot be unloaded on arrival, they may need to be stored. Storage-in-transit fees will be
charged along with warehouse handling charges. Try to avoid either by ensuring your new residence is ready on time.

5        Additional Transfers
For long distance moves some companies may transfer your belongings from one truck to another. Additional transfers
increase the possibility of damage and loss. Keep this in mind when you are choosing your carrier and ask beforehand.
Movers & Groovers does not transfer your belongs from one truck to another.

6        Insurance
Standard coverage is 60 cents per pound and is usually not enough to cover the true cost of the damaged item. Before
you purchase more insurance, look into your home insurance to see if they offer additional coverage for moving.
Movers & Groovers carries a standard Insurance policy.

7        Packing/Storage Services
Find out how items are protected. Most companies will shrink-wrap your sofa and provide a free blanket wrap service;
smaller companies may charge for this service. In addition, ask up front if the moving company expects appliance
service charges, and if they do, ask about their policies for preparing appliances for transport to see if you can either do
it yourself or find someone who'll do it at no cost. In most cases, companies don't charge for standard major appliances,
but will for any extra item. Movers & Groovers fully wrap and pad your furniture at no additional charge.
If you require storage, ask the company if they provide storage service.
Usually, the larger companies do and this can save you time and money by having the truck drop off your items for you.
It's a good idea to check out the storage facility beforehand. Movers & Groovers can arrange storage upon
availability.

8        Ask for Referrals/Recommendations
Most reliable companies will automatically provide you with letters of happy clients. And although anyone with a printer
and computer could generate supportive documents, you can usually assume they are legitimate and factual. Movers
& Groovers can provide a list of referrals upon request.

Call Today!

(843) 225 - 9051